Privacy Policy
Thum Wellness & Spa
Last Updated: January 13, 2025
THUM Wellness & Spa (“THUM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book services, or interact with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
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Name
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Email address
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Phone number
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Billing and payment details
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Appointment and booking information
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Gift card or gift certificate details
Health & Wellness Information
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Information voluntarily provided through wellness intake forms
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Treatment preferences or contraindications
Health information is collected solely to provide safe and appropriate spa services.
Website & Technical Information
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IP address
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Browser type and device information
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Pages visited and time spent on our website
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Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
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Book and manage appointments
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Provide spa services safely and effectively
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Process payments and transactions
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Communicate confirmations, reminders, or service-related updates
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Respond to inquiries or customer support requests
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Improve our website, services, and guest experience
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Comply with legal and regulatory obligations
We do not sell your personal information.
3. Payment Processing
Payments are processed through secure third-party payment providers. THUM does not store full credit card numbers or sensitive payment credentials on our servers.
4. Cookies & Analytics
Our website may use cookies and similar technologies to:
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Ensure website functionality
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Analyze traffic and usage patterns
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Improve user experience
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
5. Sharing of Information
We may share your information only when necessary:
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With trusted service providers who assist in operating our business (e.g., booking systems, payment processors)
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To comply with legal obligations or lawful requests
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To protect the rights, safety, or property of THUM, our guests, or others
All third parties are required to maintain confidentiality and data security.
6. Data Retention
We retain personal information only for as long as necessary to:
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Provide services
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Maintain business records
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Comply with legal and regulatory requirements
When information is no longer needed, it is securely deleted or anonymized.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of transmission or storage is completely secure. Use of our website and services is at your own risk.
8. Your Privacy Rights
Depending on your location, you may have the right to:
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Request access to your personal information
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Request correction or deletion of your data
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Opt out of certain communications
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services indicates acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
THUM Wellness & Spa
Operated by Thummanava Inc.
New York, USA